PLEASE NOTE: The time for this webinar is our normal time of 11:00 AM to 12:00 Noon. We are working to address the discrepancy in the time listed on the website.
This Webinar is part of our new Value Added Webinar Presentations and is available for a small fee to both members and non-members.
Emotional Intelligence for the Bereavement Sector
This presentation will provide an overview of research into Emotional Intelligence and work stress along with practical advice on how to improve Emotional Intelligence to enhance happiness, improve client satisfaction and, improve productivity.
Drawing on discoveries she made while working on her Ph.D. in Psychology, Melanie will share some of the key findings from her book " Emotional Intelligence for Funeral Directors." Some of the key takeaways from the session will include:
- What is Emotional Intelligence? - How improving emotional intelligence will benefit individuals working in the sector. - How improving emotional intelligence can benefit your workplace - How you can improve your Emotional Intelligence
This webinar will feature Melanie Carr, PhD, Sales Director & Author
Melanie has worked in the funeral industry for the past decade. She has served both in business to consumer and business to business roles. Melanie chose to explore this subject while working on her Ph.D. in Psychology because she witnessed first-hand funeral directors burning out and wanted to learn how to prevent this phenomenon.
Melanie currently works for Funeral Directors Life Insurance Company which is based out of Abilene, Texas. She serves as a Director of Sales Development in North Texas. Melanie resides in Crowley, Texas.
Melanie holds a Bachelor's Degree in Communications, a Master's Degree in Human Services, and a Ph.D. in Psychology. Melanie regularly speaks to various groups on topics related to the funeral industry.
Fees Member: $25.00 Non-Member: $49.00
CEC Hours: 1 (Category A)
Ontario Association of Cemetery and Funeral Professionals
PO Box 24040 66 Josephine RPO North Bay, Ontario P1B 0C7 Tel (905) 383-6528 | Toll free 1 (888) 558-3335 firstname.lastname@example.org